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política de privacidad

Last Updated: [11/17.2025]

This Privacy Policy describes how The Soto Shack (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our website, make a purchase, or otherwise engage with our services (collectively, “Services”). By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information Provided by You

We may collect personal information that you voluntarily provide, including but not limited to:

  • Full name

  • Email address

  • Telephone number

  • Billing and shipping address

  • Order details

  • Uploaded files, images, or design materials

  • Communication sent to us through forms, email, or messaging platforms

1.2 Automatically Collected Information

When you access our website, we may automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device identifiers

  • Operating system information

  • Pages visited and interaction data

  • Cookies and similar tracking technologies

1.3 Payment Information

Payments are processed through secure third-party payment processors (such as PayPal, Stripe, or similar).
We do not store or have access to your credit card or financial account details.

2. How We Use Your Information

We may use the information collected for the following purposes:

  • To process, fulfill, and manage orders

  • To communicate regarding orders, inquiries, or customer service

  • To operate, maintain, and improve our website and Services

  • To personalize user experience

  • To send marketing or promotional communications (only with your consent where required)

  • To comply with applicable laws, regulations, or legal obligations

3. Disclosure of Information

We may disclose your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third parties who perform services on our behalf, such as:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Technical support and analytics services

These parties are permitted to use your information only as necessary to perform their obligations.

3.2 Legal Requirements

We may disclose information if required to comply with a legal obligation, court order, governmental request, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our business, personal information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze site usage

  • Maintain user preferences

  • Support secure transactions

You may disable cookies through your browser settings; however, doing so may affect the functionality of certain features.

5. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure; therefore, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Request restriction of processing

  • Opt out of marketing communications

  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the information provided below.

8. Children’s Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that information from a child under 13 has been collected, we will take steps to delete it promptly.

9. Changes to This Policy

We may revise or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated version on our website. The “Last Updated” date above reflects the date of the latest revision.

10. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, you may contact us at:

Support@thesotoshack.com
TheSotoShack.com

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